All of our products are handmade using natural materials such as wood, leather, and other organic components. Due to the inherent nature of these materials, variations in color, texture, and features like wood knots are normal and part of the uniqueness of each item. These natural characteristics are not considered defects and are not grounds for return or refund.
 

1. No Returns or Refunds: We do not accept returns or issue refunds for our items. Each piece is crafted with care and inspected before shipping to ensure quality.
    

2. Exceptions: We will only consider a return or refund if the item you received was grossly misrepresented in the product description or imagery. If you believe this is the case, please contact us within 3 days of receiving your order with supporting evidence such as photographs and detailed information.
    

3. Customer Support: For questions or concerns about your order, feel free to reach out to us at klanrunda@gmail.com. We value your satisfaction and will work to address any issues within our policy framework.
    

Thank you for understanding and supporting our work with natural, handmade creations.