Celtic/Norse Bear Carving

Shipping Methods:

We ship all orders based on weight using UPS or FedEx to ensure reliable delivery. Shipping costs will be calculated during checkout based on the weight and destination of your order.
 

FOB Shipping:

All shipments are made Free on Board (FOB) from our location. This means ownership and responsibility for the package transfer to you once it leaves our facility. We are not responsible for lost or damaged packages after they have been handed over to the carrier.
 

Lost or Damaged Packages:

While we are not liable for packages lost or damaged in transit, we recommend purchasing shipping insurance at checkout to protect your order. Contact us if you wish to add insurance and we will add it to your total. If an issue arises, please contact UPS or FedEx directly to file a claim.
 

Processing Time:

Many of our items are in stock and if so, usually shipped within 3 days. You will receive a confirmation email with tracking information once your order has shipped. Some orders take a bit longer to complete and you will be notified via email of estimated completion and shipping times.
 

International Shipping:

If you are located outside of the United States, additional fees, duties, or customs may apply. Please ask us about shipping to your country and check with your local customs office for more information.
 

Customer Support:

For any questions or concerns about your shipment, feel free to contact us at klanrunda@gmail.com. We are happy to assist you with tracking information or documentation to support your claims with the carrier.
 

We aim to ensure your experience is seamless and satisfactory. Thank you for your understanding and support!

All of our products are handmade using natural materials such as wood, leather, and other organic components. Due to the inherent nature of these materials, variations in color, texture, and features like wood knots are normal and part of the uniqueness of each item. These natural characteristics are not considered defects and are not grounds for return or refund.

No Returns or Refunds: We do not accept returns or issue refunds for our items. Each piece is crafted with care and inspected before shipping to ensure quality.

Exceptions: We will only consider a return or refund if the item you received was grossly misrepresented in the product description or imagery. If you believe this is the case, please contact us within 3 days of receiving your order with supporting evidence such as photographs and detailed information.

Customer Support: For questions or concerns about your order, feel free to reach out to us at klanrunda@gmail.com. We value your satisfaction and will work to address any issues within our policy framework.

Thank you for understanding and supporting our work with natural, handmade creations.

Every time you purchase a piece of our art, you help us support paws4people®, a nonprofit that's mission is educating and empowering people to utilize Assistance Dogs to transform their lives.

paws4people specializes in the placement of Assistance Dogs with children and adolescents with physical, neurological, psychiatric, and/or emotional disabilities; and Veterans and Service Members with Chronic/Complex Post-Traumatic Stress Disorder (C-PTSD), Traumatic Brain Injuries (TBI), and Military Sexual Trauma.

To learn more about paws4people and the lives they are transforming please visit paws4people.org.